Chesney Logeman Lee
About Chesney Logeman Lee
Chesney Logeman Lee serves as a Technical Support Supervisor at Boingo Wireless in Los Angeles, California, where he has worked since 2015. With over 20 years of experience in customer support and strategic leadership, he has held various roles in companies such as R1 RCM and AT&T.
Work at Boingo Wireless
Chesney Logeman Lee has served as a Technical Support Supervisor at Boingo Wireless since 2015. In this role, Lee is responsible for overseeing technical support operations and ensuring customer satisfaction. With nearly a decade of experience in this position, Lee has developed expertise in managing cross-functional teams and improving operational efficiency within the organization. The role requires strong communication skills, particularly in liaising with executive management and team members.
Previous Experience in Customer Support
Before joining Boingo Wireless, Chesney Logeman Lee worked as a Customer Support Specialist at R1 RCM for seven months in 2014-2015. This role involved direct interaction with customers to resolve issues and provide support. Lee also has extensive experience from AT&T, where they held two positions: Directory Assistance Operator from 1997 to 2000 and Maintenance Administrator from 2000 to 2013. This cumulative experience spans over 20 years in customer service and technical support.
Education and Training
Chesney Logeman Lee attended Pasadena High School from 1991 to 1994. The educational background has contributed to Lee's foundational skills in communication and problem-solving, which are essential in the technical support field. The knowledge gained during this time has been applied throughout Lee's career in various customer service and technical roles.
Skills and Expertise
Chesney Logeman Lee possesses over 20 years of experience in strategic leadership roles, with a focus on customer service and technical support. Lee is skilled in diffusing escalated customer service situations and coaching staff members to enhance their performance. This expertise is complemented by a strong ability to maintain effective communication with both executive management and team members, facilitating a collaborative work environment.