Joseph Roy
About Joseph Roy
Joseph Roy is a Customer Success Manager with a strong background in project and program management across various sectors, including education and athletics. He graduated with a perfect 4.0 GPA and has held multiple roles at 360insights.com before joining Book4Time Inc. in 2021.
Work at Book4Time
Joseph Roy has been employed at Book4Time Inc. as a Customer Success Manager since 2021. In this role, he focuses on ensuring client satisfaction and fostering strong relationships with customers. His responsibilities include overseeing customer onboarding, addressing client inquiries, and implementing strategies for continuous improvement. His experience in customer success roles has equipped him with the skills necessary to enhance the overall client experience.
Education and Expertise
Joseph Roy holds a Bachelor of Education (BEd) in Health and Physical Education/Fitness from Lindenwood University, where he graduated in 2014 with a perfect 4.0 GPA. He also earned a Master of Arts (MA) in Physical Education Teaching and Coaching from the same institution in 2016. Throughout his academic career, he consistently achieved recognition on the Dean's Honor Roll and was named an Academic All-American, reflecting his commitment to academic excellence.
Background in Athletics and Community Involvement
Joseph Roy has a strong background in athletics, having served as Game Day Administrator at Lindenwood University from 2014 to 2016. His role involved organizing and managing athletic events, contributing to the university's sports programs. He is passionate about community involvement, particularly in the context of athletics, which aligns with his educational background and professional experience.
Career Progression at 360insights.com
Joseph Roy worked at 360insights.com in various roles from 2016 to 2021. He started as a Business Operations Specialist and progressed to Client Success Manager, then to Senior Operations Success Manager, and finally to Operations Success Manager. His tenure at the company spanned five years, during which he developed a strong foundation in project and program management across technology and client-focused environments.