Aleksandra P.
About Aleksandra P.
Aleksandra P. is a Salesforce Administrator with a background in finance and customer operations. She has worked at Booksy in various roles since 2015 and holds a Master's degree from SGH Warsaw School of Economics.
Work at Booksy
Aleksandra P. has held multiple roles at Booksy, a leading scheduling and management software for the beauty and wellness industry. She began her tenure as a Customer Operations Specialist from 2015 to 2018, where she focused on enhancing customer support processes. She then transitioned to the role of Process Analyst in 2019, contributing for four months before becoming a Global Operations Specialist until 2021. Currently, she serves as a Salesforce Administrator, a position she has held since 2021. In her current role, she implements automation solutions in Salesforce to improve self-service capabilities and reduce manual processes.
Education and Expertise
Aleksandra P. holds a Master's degree in Finance and Accounting from SGH Warsaw School of Economics, which she completed from 2016 to 2019. Prior to that, she earned a Bachelor's degree in Finance, Accounting, and Insurance from the University of Warsaw, studying from 2013 to 2016. Additionally, she pursued further education at Coders Lab, where she completed a program in JavaScript development with a focus on React from 2019 to 2020. Her educational background provides a strong foundation for her roles in operations and customer support.
Background
Before joining Booksy, Aleksandra P. gained experience in customer support roles at foodpanda and PizzaPortal.pl in 2014. At foodpanda, she worked as a Customer Support Specialist for eight months, and at PizzaPortal.pl, she held a similar position for one month. Following her time at Booksy, she worked as a Junior Analyst at JLL for nine months in 2019. This diverse background in customer support and analysis has equipped her with valuable skills applicable to her current role.
Achievements
In her current role as a Salesforce Administrator, Aleksandra P. has made significant contributions to improving operational efficiency. She has implemented automation solutions to enhance self-service capabilities and reduce manual processes. Additionally, she has evaluated Salesforce releases to provide detailed functional requirements for various departments. Her work includes building custom reports and dashboards to support customer analysis and improve support processes, ultimately decreasing delivery time and enhancing customer satisfaction.