Raquel F.
About Raquel F.
Raquel F. is a Customer Success On Boarder at Booksy, with a diverse background in customer service, sales, and education. She possesses skills in cybersecurity and web application development, and has pursued various educational qualifications in these fields.
Current Role at Booksy
Raquel F. currently holds the position of Customer Success On Boarder at Booksy, where she has been employed since 2022. In this role, she focuses on enhancing customer experiences and ensuring successful onboarding processes. Her work is based in Granada, Andalucía, España, where she applies her skills in customer success to support clients effectively.
Previous Work Experience
Raquel has a diverse work history that includes various roles in customer service and sales. She worked at Toldos Moreno Granada as a Service Desk from 2020 to 2021. Prior to that, she served as a Sales Representative for L'Oréal at TEMA Marketing Integral in 2018. She also held positions as Assistant Sales Manager and Store Manager at Marvimundo from 2007 to 2009 and 2011 to 2017, respectively. Additionally, she worked as a Docente de informática e inglés at AULAS EXTRAESCOLARES ANDALUZAS SL from 2003 to 2007.
Education and Expertise
Raquel possesses a strong educational background in cybersecurity and web application development. She studied at INCIBE - Instituto nacional de ciberseguridad España, achieving Técnico de ciberseguridad in 2023. She is also pursuing a Tecnico de Desarrollo de Aplicaciones Web at IES Aguadulce Almería since 2021. Her academic journey includes a Master of Business Administration (MBA) from Aula empresarial Barcelona (2014-2015) and a degree in Magisterio especialidad educación infantil from Universidad de Granada (2001-2004).
Skills and Professional Attributes
Raquel demonstrates a unique combination of skills in cybersecurity and web application development, which complements her customer success role. She is known for her resilience and humility in interpersonal relationships, enhancing her teamwork capabilities. Raquel emphasizes continuous improvement and adaptability in her professional approach, which contributes to her effectiveness in various roles.