Wladlena Malashchanka
About Wladlena Malashchanka
Wladlena Malashchanka is a Customer Service Specialist with a diverse background in customer service and management. She has worked in various roles, including as an Assistant Manager at Blackbird Translation & Interpreting and as a Tour Guide at XperiencePoland.com, while also holding a Master's degree in Visual Culture.
Work at Booksy
Wladlena Malashchanka has been employed at Booksy as a Customer Service Specialist since 2019. In this role, she has organized and conducted training sessions for customer service teams, enhancing their skills and performance. Her responsibilities include addressing customer inquiries and providing support, contributing to the overall customer experience. Wladlena's expertise in networking and recruitment has also played a role in the growth and development of her team at Booksy.
Previous Experience in Customer Service
Before joining Booksy, Wladlena worked as an Assistant Manager at Blackbird Translation & Interpreting from 2016 to 2018. During her time there, she gained valuable experience in customer service and administrative tasks. Additionally, she served as a Senior Sales Consultant at Jatomi Fitness Group from 2015 to 2016, where she developed her skills in sales and customer interaction. Currently, she also works as a Tour Guide at XperiencePoland.com since 2018, further enhancing her customer service capabilities.
Education and Expertise
Wladlena holds a Bachelor's degree in Cultural Anthropology from Uniwersytet Warszawski, which she completed from 2009 to 2014. She furthered her education with a Master's degree in Visual Culture from the University of Warsaw, studying from 2015 to 2016. Additionally, she studied Cinematography and Film/Video Production at Warsaw Film School from 2019 to 2020. Wladlena possesses a strong foundation in Microsoft Office and basic skills in Adobe Photoshop, which support her administrative and creative tasks.
Language Proficiency
Wladlena is fluent in four languages, which enhances her ability to communicate with a diverse customer base at Booksy. This language proficiency is an asset in her role as a Customer Service Specialist, allowing her to effectively address the needs of clients from various backgrounds.