Derek Applegate
About Derek Applegate
Derek Applegate is a Client Engagement Specialist at BoomTown, where he utilizes Salesforce to manage client cases and enhance customer retention. He has a background in economics and has held various roles in client services and account management across multiple companies.
Work at BoomTown
Derek Applegate serves as a Client Engagement Specialist at BoomTown, a real estate platform, since 2022. In this role, he utilizes Salesforce to manage and resolve client cases, which enhances customer retention. He focuses on improving client Software as a Service (SaaS) account usage to optimize the value of services provided. Derek employs Calendly to efficiently schedule client meetings and address their concerns, ensuring a streamlined communication process.
Education and Expertise
Derek Applegate has a strong educational background in economics. He is currently studying at Siena College, pursuing a Bachelor of Arts in Economics, which he began in 2014. He also holds a Master's degree in Economics, specializing in International and Financial Economics, from the University at Albany, where he studied from 2008 to 2015. Additionally, he graduated with honors from Mohonasen High School in 2009.
Professional Background
Derek Applegate has a diverse professional background. Before joining BoomTown, he worked at Protective Industrial Products as an Order Management Specialist from 2019 to 2022. He also held positions at Madison Wealth Managers as a Research Assistant, Content Developer, and Social Media Manager in 2016 for 11 months. His earlier experience includes working as a Client Services Representative at Maximus from 2017 to 2018 and as an Account Advocate at Child Care Center Software, Inc. for three months in 2017.
Client Engagement Skills
In his role as a Client Engagement Specialist, Derek Applegate employs various tools and strategies to enhance client interactions. He utilizes Salesforce for case management and employs Calendly to organize client meetings efficiently. His focus on improving client SaaS account usage aims to optimize the service value provided to clients, contributing to overall customer satisfaction and retention.