Cory Luster
About Cory Luster
Cory Luster is a Customer Success Manager at BoxCast, where he has worked since 2021. He has a background in event management and customer success, complemented by experience in the insurance and financial services industry.
Work at BoxCast
Cory Luster has been serving as a Customer Success Manager at BoxCast since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His expertise in event management supports his responsibilities, allowing him to effectively address customer needs and improve their overall experience with the company's services.
Previous Experience at OnShift
Prior to his current position, Cory worked at OnShift as a Customer Success Associate from 2020 to 2021. During his tenure in Cleveland, Ohio, he contributed to customer engagement and retention efforts, leveraging his skills to support clients in the healthcare sector.
Background in Insurance and Financial Services
Cory has a solid background in the insurance and financial services industry. He worked at New York Life Insurance Company as a Digital Specialist from 2016 to 2019 and at Progressive Insurance as a Senior Customer Service/Sales Representative from 2014 to 2016. This experience has provided him with insights into customer needs across different sectors.
Education and Expertise
Cory Luster earned a Bachelor's degree in Sports Studies from Ohio University, where he studied from 2010 to 2014. His education in sports management and business management equips him with a unique perspective that he applies in his current role in customer success.
Long-Term Experience in Customer Service
Cory has extensive experience in customer service, having worked for a decade at Quail Hollow Resort in Golf Operations from 2006 to 2016. This long-term engagement in customer-facing roles has honed his skills in coaching and customer relationship management.