Amy Potts
About Amy Potts
Amy Potts is an HR Change Manager at Brambles, with a background in customer service operations and instore click & collect operations. She has held various managerial roles at notable companies, including Tesco PLC and The Co-op, and possesses expertise in Agile Development and Six Sigma methodologies.
Current Role at Brambles
Amy Potts serves as the HR Change Manager at Brambles, a position she has held since 2024. In this role, she focuses on managing human resources changes within the organization. Her responsibilities include developing strategies to enhance employee engagement and streamline HR processes. With her extensive background in customer service operations, she aims to improve the overall experience for both employees and management.
Previous Experience at Tesco PLC
Amy Potts has held multiple roles at Tesco PLC, contributing to her expertise in operations and project management. She worked as the International Development Manager from 2012 to 2013 and as the Operations Development Manager for Tesco Direct from 2010 to 2012. Additionally, she served as the UK Operations Development Project Manager from 2013 to 2014. These positions allowed her to develop skills in project management and operational efficiency.
Background in Project Management
Amy Potts has a solid background in project management, having worked as a Project Manager at The Co-op from 2016 to 2024 and at Ampersand Commerce from 2015 to 2016. Her experience includes managing various projects that focus on improving customer service operations and implementing Click & Collect solutions. This experience has equipped her with the skills necessary to lead teams and drive project success.
Education and Expertise
Amy Potts holds a Master’s degree in Early Modern History from King's College London, which she completed in 2009. She also earned a Bachelor’s degree with Honors in History from the University of Hull in 2008. Her academic background complements her professional expertise in customer service operations, Agile Development, and Six Sigma methodologies, enabling her to apply analytical skills to her roles.
Specialization in Click & Collect Solutions
Amy Potts has significant experience in implementing and developing Click & Collect solutions across both food and non-food sectors. Her work has involved enhancing customer service operations and improving processes for staff and customers alike. This specialization has made her a valuable asset in her roles, particularly in environments focused on customer experience and operational efficiency.