Shashi Mogalgiddi
About Shashi Mogalgiddi
Shashi Mogalgiddi is a seasoned CRM and data services manager with extensive experience in Salesforce and Siebel systems. He has worked at Brambles since 2018 and previously held various roles at Chep and Ntrust Infotech, demonstrating a strong background in technical leadership and project management.
Current Role at Brambles
Shashi Mogalgiddi serves as the Manager of CRM and Salesforce and Data Services at Brambles. In this role, he has been responsible for overseeing CRM operations and data services since 2018. His tenure at Brambles includes significant contributions to the Salesforce project, which he has been actively involved in since March 2019. He has demonstrated strategic planning skills by leading the pre-planning phase for the Salesforce implementation project starting in November 2018.
Previous Experience at Brambles
Before his current position, Shashi worked at Brambles as a Siebel Technical Upgrade specialist from 2017 to 2018. His responsibilities included managing the technical aspects of Siebel upgrades. Additionally, he has been involved in the Call Center Upgrade and Implementation project since 2015, contributing to the enhancement of call center operations.
Career at Chep
Shashi Mogalgiddi has an extensive background at Chep, where he has held multiple roles. He served as a Senior Programmer Analyst from 2005 to 2010 and later as a Technical Lead from 2010 onwards. His experience also includes a brief role as a Siebel Call Center specialist in 2016. During his time at Chep, he developed skills in programming and technical leadership.
Experience at Ntrust Infotech
Shashi began his career as a Siebel Consultant at Ntrust Infotech, where he worked from 1999 to 2005. This role provided him with foundational experience in Siebel systems, which he later applied in various positions throughout his career.
Data Migration and Integration Expertise
Shashi has successfully managed the migration of Siebel data into Salesforce for Quality Assurance (QA) and User Acceptance Testing (UAT) environments. He also implemented Interactive Intelligence CTI for Australian users in Siebel, showcasing his expertise in integrating communication tools with CRM systems.