Alvin Liang
About Alvin Liang
Alvin Liang is a Support Engineer currently employed at Branch since 2022, with a background in digital marketing and client support. He previously held roles at Maxim Group, Conductor, Inc., and Capital One, and has a strong educational foundation in business and web development.
Work at Branch
Alvin Liang currently serves as a Support Engineer at Branch, a position he has held since 2022. In this role, he focuses on providing technical support and solutions to enhance the customer experience. His work involves leveraging web technologies to address client needs and challenges effectively. His experience in the tech industry allows him to find creative solutions to support challenges, contributing to the overall efficiency of the support team.
Previous Experience in Client Support
Before joining Branch, Alvin Liang worked at Conductor, Inc. as a Senior Client Advocate in SEO Product Support from 2017 to 2022. His role involved assisting clients with SEO-related inquiries and providing product support. Prior to that, he was a Junior Solutions Analyst at Maxim Group for one year, where he gained foundational experience in solutions analysis. He also worked at Capital One as a Client Service Representative from 2010 to 2013, further developing his client support skills.
Education and Expertise
Alvin Liang holds a Bachelor of Business Administration (B.B.A.) in Marketing from Brooklyn College, where he studied from 2010 to 2012. He also earned a Bachelor of Science (B.S.) in Business/Managerial Economics from the same institution during the same period. Additionally, he completed a Web Development Immersive program at General Assembly from 2014 to 2015, which equipped him with skills in web technologies. His educational background supports his passion for integrating digital marketing strategies with client support.
Background in Digital Marketing
Alvin Liang has a strong interest in digital marketing and its integration with client support. His educational qualifications in marketing and economics, combined with his professional experience, enable him to enhance customer experiences through effective marketing strategies. He focuses on leveraging the latest web technologies to build meaningful relationships with clients, reflecting his commitment to improving client interactions in the tech industry.