Stephanie Herndon Rasse
About Stephanie Herndon Rasse
Stephanie Herndon Rasse serves as the Vice President of Customer Experience at Branch, a position she has held since 2024. With a strong background in technical account management and customer onboarding, she has over a decade of experience in various leadership roles across multiple companies.
Work at Branch
Stephanie Herndon Rasse serves as the Vice President of Customer Experience at Branch, a position she has held since 2024. In this role, she leads global teams in Technical Account Management, Tech Support, and Professional Services, focusing on enhancing customer satisfaction and operational efficiency. Her extensive background in customer experience and technical services supports her leadership in developing strategies that improve client interactions and service delivery.
Current Membership at Chief
Stephanie has been a member of Chief since 2022. Chief is a network designed for women in executive roles, aimed at providing support and resources for leadership development. Her involvement in this organization reflects her commitment to fostering a community of women leaders and enhancing professional growth.
Education and Expertise
Stephanie holds a Master of Business Administration from the University of San Francisco, where she studied from 2020 to 2022. She also earned a Bachelor of Science in Professional Studies/Administration from Barry University, completing her degree from 2001 to 2005. Her educational background equips her with the knowledge and skills necessary for her roles in customer experience and operations management.
Professional Background
Stephanie has a diverse professional background with significant experience in various roles related to customer experience and operations. Prior to her current position at Branch, she worked at Skai as Vice President of Revenue Operations and Vice President of Technical Services. She also held several positions at Kenshoo, including Sr. Director of Technical Services and Director of New Customer Onboarding. Her career includes roles at Publicis Sapient and TMP Worldwide, where she developed expertise in project management and marketing technology.
Advocacy and Personal Interests
Outside of her professional commitments, Stephanie is passionate about environmental conservation. She actively participates in initiatives aimed at keeping Bay Area beaches clean, reflecting her dedication to preserving California's natural environment. Additionally, she enjoys engaging in various outdoor activities available in the state, further showcasing her connection to nature.