Aya Mohamed Abdulaziz
About Aya Mohamed Abdulaziz
Aya Mohamed Abdulaziz is a Customer Experience Associate at Breadfast in Cairo, Egypt, where she has worked since 2021. She has a background in customer service and digital marketing, with experience in managing customer interactions in both English and Arabic.
Work at Breadfast
Aya Mohamed Abdulaziz has been employed as a Customer Experience Associate at Breadfast since 2021. In this role, she focuses on enhancing customer satisfaction and engagement. Her responsibilities include managing customer inquiries and providing support to ensure a positive experience for users of the service. Based in Cairo, Egypt, she has contributed to the company's commitment to customer service excellence over the past three years.
Previous Experience in Customer Service
Prior to her current role, Aya worked at Teleperformance as a Customer Service Agent for one month in 2021. This position allowed her to gain valuable experience in handling customer interactions. Additionally, she served as a Trainee at Banque Misr for two months in 2020, where she further developed her skills in customer service. She also completed a summer internship at QNB Group in 2019, which provided her with insights into the banking sector.
Education and Expertise
Aya holds a Bachelor of Science degree in Business Administration from Ain Shams University, which she completed from 2017 to 2021. She also pursued a Nano Degree in Digital Marketing from Udacity in 2020, which she completed over 11 months. Her education has equipped her with a solid foundation in business principles and digital marketing strategies.
Skills in Customer Interaction
Aya possesses strong skills in managing customer interactions, particularly with both English and Arabic speaking customers. She is adept at handling multiple customer chats simultaneously, managing up to 10 chats at once. Her ability to maintain customer loyalty and effectively address customer frustrations contributes to her success in customer experience roles.