Brevy
Brevy, formerly known as RampUp, is a remote company specializing in AI-enhanced customer support solutions for the eCommerce industry, blending human expertise with automation to provide efficient and affordable services.
Company History
Brevy, formerly known as RampUp, is an innovative B2B company operating within the marketing industry. The company is part of Y Combinator's S20 batch and has rapidly made its mark by blending human support with AI to revolutionize customer service in the eCommerce sector. The company is fully remote, with a small but dynamic team of eight professionals dedicated to enhancing customer support models.
Services
Brevy offers a unique blend of human support and AI to provide an efficient yet affordable customer service solution tailored for the eCommerce industry. The company specializes in end-to-end resolution of customer tickets, utilizing AI models designed specifically for retail queries. Key services include ticket merging, proactive messaging, smart autoresponders, and a variety of other automation features that ensure high-quality, consistent customer support. Their solutions help reduce human error, speed up resolution times, and scale effectively during peak seasons.
Products
Brevy's core product is a SaaS platform that integrates deeply with popular eCommerce tools and help desks, such as Gorgias, Zendesk, Intercom, and Shopify. The platform uses AI to automate repetitive tasks, allowing human agents to focus on more complex tickets. The features of Brevy’s product suite include Auto Summarization, Playbooks, Teamwide QA, Proactive Messages, Smart Autoresponder, Smart Follow Ups, Channel Aware Responses, Multilingual Support, Smart Router, Smart Prioritization, New Issue Detection, Ticket Merging, Complex Email Support, Taking Action, Robotic Process Automation, Message Compliance, Smart Change of Address, Chat Support, Data Mining, Fraud Detection, and Amazon Seller Central support.
Clientele
Brevy serves a range of notable brands within the eCommerce sector, including FightCamp, Winky Lux, Uqora, and Court Pickleball. The company has earned trust by delivering scalable, human-centric support where AI is leveraged to minimize errors and enhance the efficiency of human agents. Their platform allows brands to increase their operational efficacy while maintaining the human touch crucial for customer satisfaction.
Technological Integration
Brevy is known for its deep technological integrations with existing eCommerce support stacks. The company's platform smoothly integrates with tools like Gorgias, Zendesk, Intercom, and Shopify, facilitating direct pull and response to support tickets. The AI models used by Brevy are trained to handle retail-specific queries, automating tedious tasks while human agents oversee the final review to ensure quality and compliance. These integrations allow Brevy to offer a seamless, efficient, and reliable customer support solution for online retailers.