Nicole Lederman
About Nicole Lederman
Nicole Lederman is a Senior Customer Success Manager at BrightHire, recognized for her ability to secure renewals and enhance tool usage. She has a background in psychology and extensive experience in customer success and operations across various companies.
Current Role at BrightHire
Nicole Lederman serves as a Senior Customer Success Manager at BrightHire since 2023. In her role, she focuses on securing renewals and expanding the usage of tools among clients. She has implemented AI recruiting tools to improve the efficiency of hiring teams, contributing to significant time savings for recruiters and interviewers.
Previous Experience at brightwheel
Prior to her current position, Nicole Lederman worked at brightwheel as a Fraud Prevention Manager from 2017 to 2019. In this role, she was responsible for managing fraud prevention strategies and ensuring the integrity of the platform. She also served as a Customer Success Manager for the Billing Platform during her tenure at brightwheel.
Educational Background
Nicole Lederman studied Psychology at Sonoma State University, where she earned a Bachelor of Arts (BA) from 2006 to 2009. Additionally, she completed a Strategy Execution Certificate in Business Administration, Management and Operations at Harvard Business School Online in 2021.
Career Path and Roles
Nicole's career includes various roles in customer success and operations. She worked at Prelude (now part of Calendly) as a Customer Success Manager from 2019 to 2023, and later as a Senior Customer Success Manager for Strategic Accounts from 2021 to 2023. Her earlier experience includes positions at Animation Mentor, where she held multiple roles including Office Manager and Head of Admissions.
Contributions to Efficiency
In her roles, particularly at BrightHire, Nicole Lederman has contributed to enhancing operational efficiency. Her implementation of AI tools and focus on customer success has resulted in significant time savings for recruiters and interviewers, demonstrating her impact on improving hiring processes.