Dalisha Rodriguez, Mha
About Dalisha Rodriguez, Mha
Dalisha Rodriguez is a Senior Operations Manager and Analyst at BrightSpring Health Services, where she focuses on enhancing operational performance and efficiency. She holds a Bachelor's degree in Biology, Pre-Med, and an MBA in Health Care Administration from Florida Atlantic University.
Work at BrightSpring Health Services
Dalisha Rodriguez serves as the Senior Operations Manager & Analyst at BrightSpring Health Services, a position she has held since 2022. In this role, she oversees workforce management planning, volume predictions, and capacity planning to optimize resource allocation and operational efficiency. She is responsible for the delivery and data import templates for all facilities, physicians, and staff, ensuring data integrity and compliance. Additionally, she collaborates with the Compliance team and Clinical Operations to enhance the electronic medical records (EMR) system by documenting and scoping operational and clinical needs.
Education and Expertise
Dalisha Rodriguez holds a Bachelor's degree in Biology, Pre-Med from Florida Atlantic University, which she completed from 2013 to 2017. She furthered her education by obtaining a Master of Business Administration (MBA) in Health Care Administration/Management from the same institution, graduating in 2020. Her educational background equips her with a strong foundation in both biological sciences and healthcare management, enabling her to effectively analyze and improve operational processes within healthcare settings.
Previous Experience at Trilogy Home Healthcare
Before joining BrightSpring Health Services, Dalisha Rodriguez worked at Trilogy Home Healthcare as a Regional Non-Clinical Software Trainer from 2020 to 2022. In this role, she conducted operational discovery meetings with key stakeholders and administrative leadership to enhance business processes. Her responsibilities included performing data analysis and conducting KPI calls with all departments, which contributed to improving operational performance across the organization.
Achievements in Operational Management
Dalisha Rodriguez has developed systems and procedures aimed at improving operational quality and team efficiency, contributing to overall organizational success. She has successfully planned, coordinated, and delivered implementation projects for new agencies or branches, which included creating end-user training schedules and delivering training documentation. Additionally, she built and managed analytic dashboards to support data-driven decision-making within the organization.
Skills in Data Analysis and Compliance
In her current role, Dalisha Rodriguez has demonstrated strong skills in data analysis by managing vendor incidents through to resolution, ensuring seamless operations. She provides on-site support and training during or after application upgrades and releases, enhancing user experience and system efficiency. Her ability to conduct KPI calls and collaborate with various departments highlights her commitment to optimizing operational performance and compliance within the organization.