Brittany Heacock
About Brittany Heacock
Brittany Heacock is a Technical Support Specialist currently employed at BrightTALK since 2021. She previously served as the Billing Team Lead at Trinity Orthodontics in Arvada, Colorado, from 2017 to 2019.
Work at BrightTALK
Brittany Heacock has been employed at BrightTALK since 2021, where she serves as a Technical Support Specialist. In this role, she is responsible for providing technical assistance and support to users, ensuring that their experience with the platform is seamless. Her position involves troubleshooting issues, guiding users through technical processes, and enhancing overall user satisfaction.
Previous Experience at Trinity Orthodontics
Before joining BrightTALK, Brittany Heacock worked at Trinity Orthodontics from 2017 to 2019. During her tenure, she held the position of Billing Team Lead in Arvada, Colorado. In this capacity, she managed billing processes and coordinated with patients to ensure accurate and timely billing practices. Her experience in this role contributed to her skill set in customer service and administrative support.
Technical Support Expertise
Brittany Heacock has developed a strong expertise in technical support through her current role at BrightTALK. Her responsibilities require a deep understanding of technical systems and the ability to communicate complex information clearly to users. This expertise is essential for resolving user issues efficiently and effectively.
Career Timeline
Brittany Heacock's career includes significant roles in both technical support and billing management. She began her professional journey at Trinity Orthodontics, where she worked for two years before transitioning to BrightTALK. Since 2021, she has focused on technical support, accumulating valuable experience in the technology sector.