Adrian Baluta
About Adrian Baluta
Adrian Baluta is an Information Technology Service Desk professional at Brillio in Bucharest, Romania, with a strong background in IT support and a focus on service level agreements. He has experience in various roles across multiple companies, including technical support and incident management, and is currently pursuing a transition into data analysis.
Work at Brillio
Adrian Baluta has been employed at Brillio since 2021, serving in the role of Information Technology Service Desk. His responsibilities include managing IT service desk requests and incidents, ensuring compliance with service level agreements (SLAs), and maintaining key performance indicators (KPIs). This position has allowed him to leverage his extensive background in IT support within a dynamic work environment in Bucharest, Romania.
Previous Employment Experience
Prior to his current role, Adrian Baluta accumulated significant experience in various IT support positions. He worked at Mood Media as a Technical Support Specialist from 2016 to 2017 and held multiple roles there, including Order Entry Specialist and Client Satisfaction Supervisor. He also served as a Customer Support Specialist at CGS Romania and held several positions at Wipro Limited, including Global Remote Support, Incident Manager, and Service Desk Administrator, from 2018 to 2021.
Education and Expertise
Adrian Baluta studied Computer and Information Sciences and Support Services at Universitatea Româno-Americană din București, where he earned his Bachelor's degree in 2018. He also completed his high school education at Traian National College, focusing on Mathematics. Additionally, he is certified in Google Data Analytics, indicating his intent to transition into Data Analysis or Business Intelligence roles.
Technical Skills and Specializations
Adrian Baluta possesses a strong background in IT support, with expertise in handling O365 errors and managing user account permissions and accesses. His experience includes maintaining service level agreements (SLAs) and managing key performance indicators (KPIs) while addressing IT service desk requests and incidents. This skill set supports his effectiveness in providing technical support and enhancing client satisfaction.