Agnieszka Hakalo
About Agnieszka Hakalo
Agnieszka Hakalo is an OTC Senior Credit and SOX Controls Specialist at Bristol-Myers Squibb, with extensive experience in customer service and financial management.
Title and Current Role
Agnieszka Hakalo serves as OTC Senior Credit and SOX Controls Specialist, Team Coach, and Audit SME at Bristol-Myers Squibb in Chester, United Kingdom. In her role, she handles accounts receivable processes, manages stakeholder relationships, and ensures compliance with relevant financial controls and policies.
Previous Employment and Experience
Agnieszka's career includes substantial roles in customer service and back-office functions. She worked at QIAGEN as a Customer Service Specialist from 2013 to 2014 in Wroclaw, Poland. Before that, she was a Senior Customer Service Executive at Serco from 2012 to 2013, a Customer Service Representative at NTV - Nuovo Trasporto Viaggiatori in 2012, and held administrative positions at the University of Turin and Farmhouse Il Falco del Cilento. Earlier in her career, she worked as a Receptionist at Hotel Laurence and a Travel Agent at Travel Shop Agency in Turin.
Educational Background
Agnieszka holds a Master's Degree in Languages and Culture in Tourism from Università degli Studi di Torino, completed between 2009 and 2011. She also has a Master's Degree from University College Dublin, attained through the Erasmus Program in 2010. In addition, she earned a Bachelor’s Degree in Science in Tourism from Università degli Studi di Torino and completed a training course in Basic Accounting and Payroll at Manager srl (Synergie Italia Spa) in Turin in 2010.
Key Responsibilities at Bristol-Myers Squibb
In her role at Bristol-Myers Squibb, Agnieszka manages accounts receivable and collection risks for the EMEA region. She ensures compliance with OTC policies, generates financial and KPI reports, and executes dunning strategies. She manages stakeholder relationships and supervises a team across various markets. Agnieszka is also involved in recruiting, supporting internal and external audits, and validating SOX controls.
Specialized Skills and Functions
Agnieszka specializes in analyzing accounts receivable balances, contacting customers to resolve past due accounts, managing disputes related to collections, and applying payments. She generates debit and credit notes, handles customer reimbursements, proposes write-offs, and supports regular customer account reviews. Additionally, she coaches team members and participates in the recruitment process.