Mike Piazza
About Mike Piazza
Mike Piazza is a Customer Service Advocate at Britecore, where he has worked since 2018. He has a diverse background in technology and customer service, having held various positions at Computacenter and interned at America's Health Insurance Plans.
Work at BriteCore
Mike Piazza has been employed at BriteCore since 2018, where he serves as a Customer Service Advocate. In this role, he focuses on providing support and assistance to clients, ensuring their needs are met effectively. His tenure at BriteCore spans six years, during which he has contributed to enhancing customer satisfaction and streamlining service processes.
Previous Experience at Computacenter
Prior to joining BriteCore, Mike Piazza worked at Computacenter in various capacities. He served as a Windows 10 Migration Lead Technician for two months in 2017, followed by a role as a Senior Customer Engineer for five months in 2018. Additionally, he worked as a Windows 10 Migration Engineer from 2017 to 2018 for one year. His positions involved technical support and migration services, primarily in Gaithersburg, Maryland.
Internship at America's Health Insurance Plans (AHIP)
Mike Piazza gained early experience in the technology sector as an Information Technology Intern at America's Health Insurance Plans (AHIP) in 2013. His internship lasted for two months and provided him with foundational skills in IT support and operations.
Education and Expertise
Mike Piazza pursued his education at the University of Maryland Global Campus, where he earned a Bachelor of Science degree from 2015 to 2017. Prior to that, he completed an Associate of Arts degree at Montgomery College from 2013 to 2014. His academic background has equipped him with knowledge and skills relevant to his roles in customer service and technology.
Current Role at the NFL
In addition to his work at BriteCore, Mike Piazza has been with the National Football League (NFL) since 2016, where he holds the position of Still Photo Technician Crew Chief. His role involves overseeing the photography crew and ensuring the quality of visual documentation during NFL events. This position has been held for eight years in Landover, Maryland.