Ian Napier
About Ian Napier
Ian Napier is a Technical Support professional with a strong educational background in Information Technology and Game Design. He has worked at Brivo since 2017, providing support and training for mobile applications and managing technical issues.
Work at Brivo
Ian Napier has been employed at Brivo as a Technical Support specialist since 2017. His role involves providing training and support for Brivo's mobile applications. He is responsible for logging all troubleshooting activities using Salesforce. Additionally, he handles long-term case correspondence and escalations to engineering, third-party support, and management. His work contributes to the overall efficiency and effectiveness of the technical support team at Brivo, located in Bethesda, Maryland.
Education and Expertise
Ian Napier holds a Bachelor's degree in Simulation and Game Design from the University of Baltimore, which he completed from 2020 to 2023. He also earned an Associate's degree in Game and Simulation Development from Frederick Community College between 2018 and 2020. Prior to that, he studied Information Technology at Franklin County Career and Technology Center, achieving an IST - Information Systems Technology certification in 2010. Additionally, he obtained an Associate of Arts and Sciences (A.A.S.) as a Computer Support Specialist from Hagerstown Community College, where he studied from 2010 to 2015.
Background
Ian Napier's career in technical support began after completing his education in various technology-related fields. He worked at First Data Corporation as a Senior Contact Center Technical Specialist from 2015 to 2016 and later as a Desktop Services Tech 1 from 2016 to 2017. He also contributed to Twinfinite LLC for a brief period in 2018. His diverse background in technical roles has equipped him with the skills necessary for his current position at Brivo.
Previous Employment Experience
Before joining Brivo, Ian Napier gained valuable experience at First Data Corporation. He served as a Senior Contact Center Technical Specialist from 2015 to 2016, where he developed skills in customer service and technical troubleshooting. Following that, he worked as a Desktop Services Tech 1 from 2016 to 2017. Additionally, he contributed to Twinfinite LLC as a Contributor for a short duration in 2018, further broadening his experience in the technology sector.