Troy Paganetti
About Troy Paganetti
Troy Paganetti serves as the Customer Service Engineer Supervisor at Brooks Automation in Fremont, CA, where he has worked since 2019. He has a background in engineering and business administration, with extensive experience in technical support and software troubleshooting in the semiconductor industry.
Work at Brooks Automation
Troy Paganetti has been employed at Brooks Automation since 2019, serving as a Customer Service Engineer Supervisor. In this role, he oversees customer support operations, ensuring high levels of service and technical assistance. His tenure at Brooks Automation has been marked by a focus on enhancing customer satisfaction and improving service delivery processes. Prior to this supervisory position, he worked as a Senior Field Service Engineer at the same company, a role he has held since 2001. His extensive experience in the semiconductor industry contributes to his effectiveness in addressing customer needs.
Previous Experience at PRI Automation
Before joining Brooks Automation, Troy Paganetti worked at PRI Automation from 1998 to 2001 as a Customer Support Engineer. During his three years there, he gained valuable experience in customer support within the technology sector. This role helped him develop essential skills in technical support and customer relations, which he has carried into his subsequent positions in the industry.
Education and Expertise
Troy Paganetti studied Electronics Engineering and Computer Science at Heald College-San Jose, where he earned an Associate of Science (A.S.) degree from 1994 to 1996. He furthered his education at Walden University, obtaining a Bachelor of Science (B.S.) in Business Administration and Management from 2015 to 2018. His educational background combines technical engineering knowledge with business management principles, equipping him with a comprehensive skill set for his roles in customer service and technical support.
Technical Skills and Industry Knowledge
Troy Paganetti possesses strong technical support skills, particularly in engineering contexts. He has expertise in software troubleshooting within the semiconductor industry, which is critical for addressing technical issues faced by customers. His ability to bridge the gap between engineering and customer service has proven beneficial in his career, allowing him to effectively resolve complex problems and enhance customer experiences.