Akansha Sharma
About Akansha Sharma
Akansha Sharma is the Sr. Lead, Customer Success Manager at BrowserStack with over a decade of experience in customer success, specializing in building strong client relationships and providing strategic guidance.
Current Position at BrowserStack
Akansha Sharma is currently serving as the Sr. Lead, Customer Success Manager at BrowserStack. In this role, she is responsible for leading the Customer Success team remotely. Her primary focus is on building and nurturing strong client relationships, while providing strategic guidance and data-driven insights to help clients maximize the value they derive from BrowserStack's products.
Previous Experience at PathFactory
Before joining BrowserStack, Akansha Sharma worked at PathFactory as a Customer Success Manager from 2020 to 2021. In this role, she was responsible for ensuring customer satisfaction and success while operating remotely. She dedicated her efforts to understanding customer needs and translating them into actionable plans that drove client success.
Role at Chargebee
Akansha Sharma served as the Enterprise Customer Success Manager for the European region at Chargebee from 2017 to 2019. During her time in Chennai Area, India, she specialized in managing enterprise-level accounts, providing exceptional support and a customer-centric approach to continuously improve the customer experience.
Tenure at StoreHippo
From 2014 to 2017, Akansha Sharma worked at StoreHippo (Hippo Innovations Private Limited) as a Senior Business Analyst in Gurgaon, India. In this role, she leveraged her analytical skills to offer strategic guidance, translating customer needs into actionable business plans, contributing significantly to various projects aimed at optimizing business processes.
Educational Background
Akansha Sharma graduated from Visvesvaraya Technological University with a Bachelor of Technology (B.Tech.) in Civil Engineering in 2013. Her educational background provided her with a strong foundation in analytical thinking and problem-solving skills, which she has effectively applied throughout her career in customer success.