Mark Gomes
About Mark Gomes
Mark Gomes is the Manager of Billing & Account Support at BrowserStack, with extensive experience in customer assistance and account management.
Current Position at BrowserStack
Mark Gomes currently serves as the Manager - Billing & Account Support at BrowserStack. Stationed in Mumbai, Maharashtra, India, he works remotely in a role that emphasizes managing billing and account support. He started this position on April 1, 2023, and is dedicated to driving customer satisfaction and team excellence through effective leadership and strategic problem-solving.
Professional Experience at BrowserStack
Mark Gomes has had a progressive career at BrowserStack, where he has held several key positions. He initially joined as a Senior Billing and Accounts Specialist from 2019 to 2021. He was then promoted to Team Lead - Billing & Account Support and served in this role from 2021 to 2023. His extensive experience at BrowserStack includes overseeing billing and account support operations, handling financial transactions, and resolving billing issues, all while interacting directly with customers to ensure exceptional service.
Previous Role at Hinduja Global Solutions
Prior to his tenure at BrowserStack, Mark Gomes worked at Hinduja Global Solutions (HGS) as a Community Associate from 2015 to 2016. This on-site role involved community management and customer support, allowing him to gain valuable experience in customer service and support roles.
Educational Background
Mark Gomes pursued his higher education at St. Andrew's College of Arts, Science, and Commerce, where he studied Sociology and Psychology and obtained a Bachelor of Arts (B.A.) degree from 2010 to 2015. His foundational education was completed at St. Mary's High School, SSC in Mazgaon.
Expertise in Customer Support
With 8 years of experience in customer assistance, Mark Gomes has developed a robust expertise in providing exceptional customer support. He has significant experience in both subscription-based direct-to-consumer (D2C) and business-to-business (B2B) models. His current and previous roles have always prioritized customer interaction, support, and effective management of billing and account-related issues.