Mayuresh Shilotri
About Mayuresh Shilotri
Mayuresh Shilotri is the Director of Customer Engineering & Customer Support at BrowserStack, with extensive experience in bootstrapping startups and scaling them to large organizations.
Current Role at BrowserStack
Mayuresh Shilotri currently holds the position of Director of Customer Engineering & Customer Support at BrowserStack. This role involves overseeing customer engineering projects and ensuring that customer support activities meet the company's standards and objectives. His work at BrowserStack is focused on enhancing customer experience and streamlining support operations.
Professional Experience: BrowserStack
Mayuresh Shilotri has had multiple roles at BrowserStack. Prior to his current role, he was the Director of Customer Engineering for 8 months in 2023. From 2021 to 2023, he served as the Director of Product, where he focused on product development and strategy. His varied roles at BrowserStack reflect his versatility and ability to handle different aspects of the business.
Entrepreneurial Ventures
Mayuresh co-founded GreyAtom, an EdTech startup, and worked there from 2016 to 2022 in Mumbai Area, India. He also co-founded Customer360, a company he was involved with from 2013 to 2015. These ventures underscore his experience in bootstrapping startups and scaling them significantly. His entrepreneurial background is marked by a strong capability in building and growing organizations.
Earlier Career Roles
Before his entrepreneurial ventures, Mayuresh served as Development Group Director at Interactive Intelligence in Raleigh, North Carolina, from 2015 to 2017. He also worked at Cognizant Technology Solutions, first as a Sr. Associate in Greater Delhi Area from 2009 to 2011, and later as Engagement Manager in Mumbai Area from 2011 to 2013. His career began at Syntel as an Analyst Programmer from 2005 to 2007, and included a brief stint as a Management Trainee at Dun & Bradstreet India in 2008.
Educational Background
Mayuresh Shilotri has a diverse educational background. He earned a Master of Technology in Automotive Electronics from BITS Pilani Work Integrated Learning Programmes from 2020 to 2022. He also studied at The Interaction Design Foundation from 2014 to 2016. He holds an MBA in Management from the Indian Institute of Technology, Madras, earned between 2007 and 2009. Additionally, he completed a Bachelor of Engineering in Electronics from Shah & Anchor Kutchhi Engineering College and achieved HSC in Science from V. G. Vaze College of Arts, Science, and Commerce.
Industry Expertise
Mayuresh Shilotri has extensive experience across several industries, including Healthcare, B2B SaaS, and EdTech. He has worked in the Healthcare industry for six years and has four years of experience each in the B2B SaaS and EdTech sectors. His expertise spans multiple business aspects, from inception to exit, including data science, technology, learning, and user experience, allowing him to build comprehensive products.