BSES Delhi
BSES Delhi, a public utilities company founded in 2002, operates in New Delhi, providing extensive power distribution services and various consumer-oriented platforms and programs.
Company Overview
BSES Delhi operates in the Utilities industry and was founded in 2002. It is classified as a public company and has a team size of 2022, categorizing it as a very large enterprise. The company has its headquarters and operational location in New Delhi, Delhi, India. Following the privatization of Delhi's power sector in July 2002, BSES acquired the assets, liabilities, proceedings, and personnel of the Delhi Vidyut Board.
Service Areas
BSES Delhi comprises two main subsidiaries: BSES Yamuna Power Limited (BYPL) and BSES Rajdhani Power Limited (BRPL). BYPL serves a population density of 5953 per square kilometer across 14 districts in Central and East Delhi. BRPL covers an area of 750 square kilometers with a population density of 2192 per square kilometer, serving 19 districts in South and West Delhi.
Customer Services
BSES Delhi provides a range of customer services including an online platform for new connection applications, a WhatsApp service for customer interaction, and a mobile app for consumer services. The company offers various payment methods, including online and offline options, and has a 24x7 helpline service. Additionally, it provides an energy calculator, an outage management system, and a platform for net metering applications.
Corporate Social Responsibility
BSES Delhi has a Corporate Social Responsibility (CSR) program and offers initiatives focused on energy conservation and renewable energy. The company provides a demand-side management program and a consumer grievance process. It also has a citizen's charter and offers a schedule of charges for services, ensuring transparency and accountability in its operations.
Technological Initiatives
BSES Delhi incorporates technology in its operations by offering services such as an AC replacement scheme, prepaid meter recharge, and platforms for reporting power theft and registering complaints about streetlights. The company also provides a virtual call center service and an ESG handbook, reflecting its commitment to sustainability and customer engagement.