Juliette Laurent
About Juliette Laurent
Juliette Laurent is a Customer Onboarding Manager at Bucketlist Rewards and Recognition, where she has worked since 2023. She has a diverse background in customer success and marketing, with experience in various roles across multiple industries and is fluent in both French and English.
Work at Bucketlist
Juliette Laurent serves as the Customer Onboarding Manager for Customer Success at Bucketlist Rewards and Recognition. She has held this position since 2023, contributing to the company's mission of enhancing employee recognition and well-being. In her role, she focuses on onboarding new clients, ensuring they have a smooth transition and are equipped to utilize the services effectively. Her work is centered in the Greater Vancouver Metropolitan Area.
Previous Experience in Customer Success
Before joining Bucketlist, Juliette Laurent held various roles in customer success. She worked at RVezy as a Customer Success Lead and Customer Success Expert in 2022. Additionally, she served as a Client Relationship and Program Manager at Engage2Excel from 2019 to 2021. Her experience in these positions has equipped her with skills in managing client relationships and enhancing customer satisfaction.
Background in Sales and Marketing
Juliette Laurent has a solid background in sales and marketing. She began her career at Nestlé as a Sales Marketing Assistant in 2012. She also worked at Alinea (Furniture and Decoration) in various roles, including Sales Supervisor from 2014 to 2018 and Digital Business Manager in 2018. This diverse experience has contributed to her understanding of customer needs and market dynamics.
Education and Expertise
Juliette Laurent holds a Master's degree from ICN Business School, where she studied Marketing/Marketing Management from 2009 to 2013. She also studied Business Administration and Management at Universidad Carlos III de Madrid for 11 months in 2011. Her educational background, combined with her practical experience, has provided her with a comprehensive understanding of customer success management.
Skills and Bilingual Proficiency
Juliette Laurent is fluent in both French and English, allowing her to provide bilingual customer success management services. She possesses expertise in using various customer success management tools, including Zendesk, JIRA, Freshdesk, and Salesforce CC. Her strong work ethic is characterized by reliability, accountability, and a detail-oriented approach, which enhances her effectiveness in her current role.