Lien Chang
About Lien Chang
Lien Chang is a Senior Customer Success Manager and Product Consultant at BuildOps, where he has worked since 2021. He has a background in customer support and success, with previous roles at ServiceTitan, Uber, and other companies in the Greater Los Angeles Area.
Current Role at BuildOps
Lien Chang currently holds the position of Senior Customer Success Manager and Product Consultant at BuildOps. In this role, he has been instrumental in achieving net zero churn, demonstrating a strong focus on customer retention and satisfaction. He collaborates with cross-functional teams, including Product, Development, and QA, to enhance product offerings. His responsibilities also include mentoring new Customer Success Managers, which contributes to improved team performance and client satisfaction.
Previous Experience at BuildOps
Lien Chang has a history of working at BuildOps, where he served in various capacities. He began as a Support/QA/Implementation Specialist from 2020 to 2021 for one year. Following this role, he transitioned to Customer Success Manager for a period of five months in 2021. His progression within the company reflects his growing expertise in customer success and product consultation.
Professional Background in Customer Support
Lien Chang has extensive experience in customer support roles prior to his current position. He worked at ServiceTitan as a Customer Support Advocate from 2017 to 2018. He also served as a Technical Support Specialist at Uber for 11 months in 2019. Additionally, he held positions at Service Technologies Inc as a Resolution Specialist and at Rinse as an Operations Associate. This background has equipped him with a solid foundation in customer service and support.
Education and Academic Background
Lien Chang studied at California State University, Fullerton, where he earned a Bachelor's Degree in Marketing. His academic tenure lasted from 2014 to 2016. This educational background has provided him with essential marketing knowledge that complements his professional roles in customer success and product consultation.
Contributions to Product Development
In his current role, Lien Chang contributes to the product team's roadmap by providing valuable customer insights. He conducts research for new features, ensuring that the product offerings align with customer needs and expectations. His collaboration with various teams enhances the overall quality and functionality of the products at BuildOps.