Thurain Hlaing
About Thurain Hlaing
Thurain Hlaing is a Senior Customer Success Manager II at BuildOps, where he has worked since 2024. He has extensive experience in customer success and account management, having held various roles in the industry since 2018.
Current Role at BuildOps
Thurain Hlaing serves as a Senior Customer Success Manager II at BuildOps, a position he has held since 2024. He is based in the Los Angeles Metropolitan Area. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. His extensive experience in customer success management contributes to his effectiveness in this position.
Previous Experience in Customer Success
Prior to his current role, Thurain Hlaing worked at BuildOps in various capacities. He was a Senior Customer Success Manager I from 2021 to 2024 and a Customer Success Manager from 2020 to 2021. His tenure at BuildOps has equipped him with a deep understanding of customer needs and the operational aspects of the company.
Experience at Stem, Inc.
Thurain Hlaing briefly worked at Stem, Inc. in 2019, where he held roles in Strategic Accounts/Enterprise for three months and as a Sales Development Representative for six months. His experience at Stem, Inc. provided him with insights into enterprise-level customer engagement and sales strategies.
Educational Background
Thurain Hlaing earned a Bachelor's Degree in Hotel/Motel Administration/Management from Cornell University, where he studied from 2015 to 2017. He also studied Business Administration at the University of California, Riverside from 2013 to 2015. Additionally, he participated in an exchange program at the University of Leeds, focusing on International Business in 2015.
Personal Interests and Community Involvement
Thurain Hlaing is a dog-lover and has a passion for competitive running. He believes in integrating personal interests with professional life to create a balanced work culture. His enjoyment of adventure novels reflects his appreciation for storytelling and exploration. He advocates for meaningful conversations and is open to networking through personal email and LinkedIn.