Carnelle Dowell
About Carnelle Dowell
Carnelle Dowell serves as the L1 Client Support Engineer Manager at Built Technologies, where she excels in problem-solving and technical support. With 18 years of experience in contact center environments, she has a proven track record of building customer loyalty through effective communication and service.
Work at Built Technologies
Carnelle Dowell has served as the L1 Client Support Engineer Manager at Built Technologies since 2019. In this role, Dowell focuses on providing technical support and ensuring customer satisfaction. The position involves problem-solving and negotiating effective resolutions in various technical support scenarios. Dowell's experience in this role contributes to the overall efficiency and effectiveness of the support team.
Previous Experience in Technical Support
Prior to joining Built Technologies, Carnelle Dowell worked at Aspect Software as a Support Engineer from 2015 to 2018. This role provided valuable experience in technical support within the Greater Nashville Area. Before that, Dowell spent nine years at Verizon Wireless as a Data Tech Support professional from 2006 to 2015. This extensive background in contact center environments spans 18 years, equipping Dowell with the skills necessary for effective customer service.
Education and Expertise
Carnelle Dowell has pursued higher education at several institutions. Dowell studied Business - Information Technology Management at WGU Tennessee, completing the program in 2019. Additionally, Dowell has attended Tennessee State University, Middle Tennessee State University, Capella University, and the University of Phoenix. This diverse educational background supports Dowell's expertise in technical support and management.
Skills in Customer Service
Carnelle Dowell is recognized for building customer loyalty through effective communication and service. Dowell demonstrates strong time management skills and handles tasks with accuracy and efficiency. These skills contribute to successful problem-solving and resolution in technical support scenarios, enhancing the overall customer experience.