🚀Kusavianto Wardhana
About 🚀Kusavianto Wardhana
Kusavianto Wardhana is a Senior Manager of Strategy and Operation at BukuWarung, with a background in commercial growth and customer success across various industries. He has held key positions at companies such as Ninja Van, Gojek, and IDP Education, focusing on process improvement and sales strategy development.
Work at BukuWarung
Kusavianto Wardhana currently holds the position of Senior Manager Strategy and Operation at BukuWarung, where he has been employed since 2021. His role involves overseeing strategic initiatives and operational management, contributing to the company's growth in the financial services sector. His experience in process improvement and operational efficiency plays a crucial role in enhancing the company's service delivery.
Previous Experience at Ninja Van
Prior to his current role, Kusavianto served as the Head of Commercial Growth and Improvement at Ninja Van from 2020 to 2021. In this position, he was responsible for driving commercial strategies and enhancing operational processes within the logistics industry. His tenure at Ninja Van was marked by efforts to improve service offerings and customer satisfaction.
Background in Customer Success and Engagement
Kusavianto has a diverse background in customer success and engagement roles. He worked as a Customer Success Specialist at SPOTS from 2018 to 2019 and as a Merchant Engagement Program Manager at Gojek from 2019 to 2020. These positions required him to develop strategies for customer retention and engagement, showcasing his ability to foster relationships and enhance user experiences.
Education and Expertise
Kusavianto studied at TAFE NSW, where he earned a Diploma of Community Welfare from 2008 to 2010. His educational background in Community Health Services and Counseling provides him with a unique perspective on community engagement and support. This foundation complements his professional experience in sales strategy and operational management across various industries.
Achievements in Process Improvement
Kusavianto has been actively involved in process improvement initiatives across multiple sectors. His focus on enhancing operational efficiency has led to significant advancements in the organizations he has worked with. He has a proven track record of developing sales strategies and implementing effective solutions that drive performance and achieve strategic objectives.