Cassandra Capaldi
About Cassandra Capaldi
Cassandra Capaldi is a Member Service Supervisor at Businessolver, where she has worked since 2022. She has extensive experience in various roles within the financial and service industries, including positions at Barclays, Cigna, and HSBC.
Current Role at Businessolver
Cassandra Capaldi serves as a Member Service Supervisor at Businessolver, a position she has held since 2022. In this role, she oversees a team of over 40 advocates, establishing clear performance expectations and fostering an environment that encourages team members to enhance their skills. She focuses on the development, motivation, and retention of talented individuals within her team. Additionally, she implemented a new attendance strategy aimed at improving service delivery to clients and members.
Previous Experience at Barclays
Before her current role, Cassandra worked at Barclays as a Collections Supervisor from 2015 to 2019. During her four years in Hamilton, Ohio, she managed collections processes and contributed to team performance in a financial services environment.
Experience at Cigna
Cassandra held the position of Digital Operations Supervisor at Cigna from 2019 to 2022. In this role, she was responsible for overseeing digital operations, ensuring efficiency, and enhancing service delivery within the organization over a three-year period.
Career Background in Collections and Analysis
Cassandra has a diverse background in collections and analysis. She began her career as a Universal Advocate at HSBC from 2007 to 2011, followed by roles as a Collections Analyst at SIMM Associates, Inc. from 2014 to 2015, and as a Collections Specialist at Sallie Mae in 2013. Additionally, she briefly worked as a Business Credit Analyst at Chase in 2015.
Professional Development and Client Engagement
Throughout her career, Cassandra has developed a client base by offering services in security, storage, virtualization, application development, and management. She prepares and delivers presentations to clients, focusing on improvements and updates to enhance client relationships.