Colleen Jones Gba
About Colleen Jones Gba
Colleen Jones Gba serves as the Client Operations Leader at Businessolver, where she has worked since 2017. With a background in Health Services Administration from East Carolina University, she specializes in process improvement and data analysis within SaaS-based benefit administration projects.
Work at Businessolver
Colleen Jones Gba has served as the Client Operations Leader at Businessolver since 2017. In this role, she is responsible for overseeing client operations and ensuring service delivery aligns with client expectations. Based in the Charlotte, North Carolina area, she has contributed to the company's success by focusing on process improvement and strategic planning. Her leadership in client operations has been pivotal in maintaining high standards of service and client satisfaction.
Education and Expertise
Colleen Jones Gba studied at East Carolina University, where she earned a Bachelor of Science (BS) degree in Health Services Administration from 2011 to 2013. Her educational background provides a solid foundation for her expertise in client operations and benefit administration. She specializes in data analysis, which supports her planning and scheduling efforts in SaaS-based benefit administration technology projects.
Previous Experience at Integra Employer Health
Before her tenure at Businessolver, Colleen Jones Gba worked as an Account Executive at Integra Employer Health from 2014 to 2015. During this year-long role, she gained valuable experience in client relations and service delivery, which has contributed to her current capabilities in managing client operations effectively.
Current Role at Martin Marietta
In addition to her role at Businessolver, Colleen Jones Gba has been employed as a Senior Benefit Specialist at Martin Marietta since 2021. In this position, she continues to leverage her expertise in benefits administration, further enhancing her professional profile in the industry.
Focus on Process Improvement
Colleen Jones Gba is recognized for her strong focus on process improvement within client operations. She engages interdepartmental teams to develop strategic plans aimed at exceeding client expectations while adhering to project scope and budget. Her ability to motivate teams has led to achieving top bonus percentages, reflecting her effectiveness in driving performance and results.