Cory Drouin
About Cory Drouin
Cory Drouin is a Configuration Specialist at Businessolver, where he has worked since 2018. He has extensive experience in client services and operations, having held various roles at Businessolver and Directv over several years.
Current Role as Configuration Specialist
Cory Drouin currently serves as a Configuration Specialist at Businessolver, a position he has held since 2018. In this role, he is responsible for managing and configuring client accounts to ensure optimal service delivery. His work is crucial in aligning client needs with Businessolver's operational capabilities, contributing to the overall efficiency of the organization.
Previous Experience at Businessolver
Cory Drouin has held multiple roles at Businessolver prior to his current position. He worked as a Participant Services Representative for two months in 2015, followed by a six-month tenure as an Operations Analyst in the DV and Special Services department from 2016 to 2017. His final role at Businessolver before becoming a Configuration Specialist was as a Client Accounting Services - Cobra Administration specialist from 2017 to 2018.
Experience at Directv
Cory Drouin has extensive experience at Directv, where he held various positions from 2010 to 2014. His roles included Technical Customer Service Representative for two years, Team Support Specialist for two years, Assistance Queue Representative for four months, and Employee Development Coach for four months. This diverse experience provided him with a strong foundation in customer service and operational support.
Career at Comcast Business
In 2015, Cory Drouin worked as a Customer Account Executive at Comcast Business for four months. This role involved managing customer accounts and providing support to enhance client satisfaction. His experience at Comcast contributed to his skills in account management and customer relations.
Educational Background
Cory Drouin studied at the State University of New York College at Cortland and Mount Wachusett Community College. His educational background has equipped him with the knowledge and skills necessary for his roles in customer service and operations management.