T. Shanetta Brown Donovan
About T. Shanetta Brown Donovan
T. Shanetta Brown Donovan serves as the Client Operations Lead at Businessolver, where she has effectively managed key accounts and improved operational efficiency since 2019. With a strong background in project management and implementation across various companies, she holds a Bachelor of Science in Finance and a Master of Arts in Organizational Management.
Work at Businessolver
T. Shanetta Brown Donovan has served as the Client Operations Lead at Businessolver since 2019. In this role, she manages client relationships and oversees service delivery, acting as a liaison between clients and production teams. Her responsibilities include driving improvements in service delivery and enhancing client satisfaction. She has successfully managed three key accounts, each valued at over $1 million in annual revenue, demonstrating her capability in client operations.
Previous Experience in Client Operations
Prior to her current role, T. Shanetta Brown Donovan held several positions in client operations and project management. She worked at E*TRADE Financial as a Project Manager/Implementation Consultant for eight months in 2010. She then served as an Implementation Project Manager at Mercer from 2015 to 2017. Additionally, she was an Implementation Client Manager at Purchasing Power from 2011 to 2015, and worked at ADP as a Project Manager/Implementation Consultant specializing in COBRA from 2007 to 2010.
Education and Expertise
T. Shanetta Brown Donovan holds a Bachelor of Science in Finance from Northeastern University. She also earned a Master of Arts in Organizational Management from the University of Phoenix. Her educational background supports her expertise in client operations, project management, and strategic planning.
Achievements in Client Operations
In her role at Businessolver, T. Shanetta Brown Donovan has implemented a new business strategy that generated over $1 million in revenue. She has also decreased workstream inefficiencies by training teams to resolve client and system issues, showcasing her leadership and problem-solving skills. Her focus on continual improvement has enhanced operational efficiency across teams.