Spencer S.
About Spencer S.
Spencer S. is the Vice President of Commercial Operations at Butterfly Network, Inc., with a notable career in healthcare operations and customer experience management.
Company
Spencer S. currently works at Butterfly Network, Inc. as Vice President, Commercial Operations. Butterfly Network, Inc. is based in the New York City Metropolitan Area.
Title and Professional Roles
Spencer started at Butterfly Network, Inc. as Head of Customer Experience from 2020 to 2022. He then advanced to Senior Director, Client Experience & Support Operations from 2022 to 2023, and now serves as Vice President, Commercial Operations.
Education and Expertise
Spencer earned a Master of Business Administration (MBA) from the University of California, Berkeley, Haas School of Business from 2013 to 2016. He also holds a BS in Business Management from Brigham Young University, which he obtained between 2003 and 2009. Additionally, he holds a Lean Six Sigma Green Belt certification.
Operational Achievements
At Butterfly Network, Spencer led the implementation of a new customer support system, increasing client satisfaction scores by 15%. He also developed a comprehensive training program for new hires, reducing onboarding time by 20%. Moreover, he played a key role in the launch of a major product update, contributing to a 10% increase in market share.
Professional Background
Prior to his roles at Butterfly Network, Spencer worked at Oscar Health as Associate Director, Operations, and Associate Director, Provider Services, among other roles. He also held positions at DaVita Kidney Care, Kaiser Permanente, and Protiviti.