Aline Fontes
About Aline Fontes
Aline Fontes is a Customer Experience professional with five years of experience at C6 Bank. She has a strong background in managing customer service teams and possesses excellent negotiation skills.
Work at C6 Bank
Aline Fontes has been working at C6 Bank since 2019 in the role of Customer Experience. Over her five years in this position, she has contributed to enhancing customer satisfaction and service quality. Her responsibilities include managing various aspects of customer interactions and ensuring a seamless experience for clients.
Previous Experience at Teleperformance Brasil
Before joining C6 Bank, Aline worked at Teleperformance Brasil as Gerente de operações from 2018 to 2019. In this role, she managed operations in São Paulo and the surrounding region, focusing on optimizing customer service processes and team performance.
Experience at Compara.com.br
Aline served as Gerente de back office at Compara.com.br from 2014 to 2016. During her two years there, she was responsible for overseeing back office operations, contributing to the efficiency and effectiveness of service delivery.
Education and Expertise
Aline studied at Centro Universitário Metropolitano de São Paulo - FIG, where she earned a Bacharelado em Administração in Administração de Empresas from 2008 to 2011. Her educational background supports her extensive experience in customer service management and team leadership.
Background in Customer Service Management
Aline has extensive experience managing teams across various customer service channels, including Quality, Training, Customer Service, Collections, Account Acquisition, Retention, BackOffice, Claims, 24-hour Assistance, Rescue, and Projects. Her strong negotiation skills and ability to build interpersonal relationships have been key to her success in these roles.