Brena Machado
About Brena Machado
Brena Machado is a Customer Experience Specialist at C6 Bank in São Paulo, Brazil, where she has worked since 2020. She holds a postgraduate degree in Strategic Business Management from Universidade Presbiteriana Mackenzie and has extensive experience in customer service and management roles across various companies.
Work at C6 Bank
Brena Machado has been employed at C6 Bank as a Customer Experience Specialist since 2020. In this role, she focuses on enhancing customer interactions and improving overall satisfaction. Her experience in customer service and management contributes to her effectiveness in this position. C6 Bank, located in São Paulo, Brazil, is known for its innovative banking solutions and customer-centric approach.
Education and Expertise
Brena Machado holds a Pós Graduação in Gestão Estratégica de Negócios from Universidade Presbiteriana Mackenzie, where she studied from 2017 to 2018. Additionally, she earned a degree in Marketing from Universidade Cidade de São Paulo, completing her studies from 2008 to 2010. Her educational background equips her with strategic business insights and marketing knowledge applicable to her roles in customer experience.
Background in Customer Service
Brena Machado has extensive experience in customer service and management roles. She worked at SKY Brasil in various capacities, including as a Senior Churn Analyst and a Commercial Manager for point-of-sale and tele-sales. Her tenure at SKY Brasil spanned from 2014 to 2019. Prior to that, she served as a Quality Coordinator at TSA Gestão de Qualidade and as a Customer Service Supervisor at Contax.
Professional Experience at Cielo
Before joining C6 Bank, Brena Machado worked at Cielo as a Commercial Operations Manager from 2019 to 2020. In this role, she was responsible for managing customer service operations. Her experience at Cielo further solidified her skills in customer relations and operational management, contributing to her overall expertise in the field.