Bruna De Lima
About Bruna De Lima
Bruna De Lima is an operations analyst currently employed at C6 Bank in São Paulo, Brazil, where she has worked since 2022. She has a diverse background in customer service and conflict management, with previous roles at Concentrix and Grupo Contax.
Work at C6 Bank
Bruna De Lima has been employed at C6 Bank as an Analista de Operações since 2022. In this role, she focuses on operational processes within the bank, contributing to the efficiency and effectiveness of services provided to clients. Her experience in the financial sector supports her responsibilities in this position.
Current Role at Concentrix
Bruna has worked at Concentrix as an Analista de Ouvidoria since 2020. In this capacity, she addresses customer feedback and concerns, ensuring that client issues are resolved effectively. Her experience in customer service enhances her ability to manage and analyze customer interactions.
Education and Expertise
Bruna studied Gastronomia at HOTEC for one year from 2010 to 2011. She also completed a course in Gestão de Conflitos at Centro Paula Souza. Additionally, she attended ABO Nacional, where she completed the 101° Curso de Capacitação de Ouvidoria. In 2021, she achieved a certification in Fundo de Investimento from ANBIMA Certificação e Educação.
Previous Work Experience
Prior to her current roles, Bruna worked at Grupo Contax as Atendente de Marketing II from 2011 to 2018, gaining seven years of experience in marketing support. She also held a position at Concentrix as Backoffice Junior for nine months from 2019 to 2020, where she assisted in operational tasks.