Stephanie Silva
About Stephanie Silva
Stephanie Silva is an experienced professional in the field of customer service and ombudsman analysis, currently serving as an Analista de Ouvidoria Pleno at C6 Bank in São Paulo, Brazil. She has a background in law from Universidade São Judas Tadeu and has held various roles in prominent financial institutions, including Bradesco.
Work at C6 Bank
Stephanie Silva currently holds the position of Analista de Ouvidoria Pleno at C6 Bank. She has been with the organization since 2021, contributing her expertise in customer service and complaint management. C6 Bank is known for its innovative banking solutions and customer-centric approach, making her role significant in enhancing customer satisfaction and addressing client concerns effectively.
Previous Experience at Bradesco
Before joining C6 Bank, Stephanie Silva worked at Bradesco for seven years, from 2014 to 2021. She served as Analista de Ouvidoria - BACEN, where she focused on regulatory compliance and customer feedback management. Prior to this role, she was an Analista de atendimento ao cliente from 2010 to 2014, where she developed her skills in customer service and support in Osasco, São Paulo.
Background in Call Center Management
Stephanie began her career at CSU BR, where she worked as a Supervisor de call center from 2007 to 2010. In this role, she managed call center operations and supervised a team, gaining valuable experience in customer interaction and service management. This foundational experience contributed to her later roles in customer service and complaint resolution.
Education and Expertise
Stephanie Silva studied at Universidade São Judas Tadeu, where she pursued a degree in Direito, completing her studies from 2010 to 2014. This educational background provided her with a strong understanding of legal principles, which is beneficial in her current role in customer complaints and regulatory compliance.