Vanessa Santos Silva
About Vanessa Santos Silva
Vanessa Santos Silva is a Supervisora de Operações at C6 Bank, with a background in customer service and operations management. She has held various roles in the industry, including positions at TIVIT, Teleperformance Brasil, and Concentrix, and has completed her studies in Business Administration and Financial Management.
Work at C6 Bank
Vanessa Santos Silva currently holds the position of Supervisora de Operações at C6 Bank, a role she has occupied since 2021. In addition to her supervisory responsibilities, she also serves as an Analista Júnior, contributing to the bank's operational efficiency. Her tenure at C6 Bank spans three years, during which she has been involved in various operational tasks and team management activities in São Paulo, Brasil.
Previous Employment Experience
Prior to her role at C6 Bank, Vanessa Santos Silva accumulated extensive experience in customer service and operations. She worked at TIVIT as an Agente de Call Center from 2001 to 2005 for four years. Later, she joined Teleperformance Brasil as a Consultor de Atendimento (Backoffice) from 2012 to 2019, where she spent seven years. She also served as a Team Leader PL at Concentrix from 2020 to 2021 and worked as an Analista de Cobrança at GEP Business Solutions from 2006 to 2008.
Education and Expertise
Vanessa Santos Silva has a solid educational background in business and finance. She studied Administração de Empresas at Universidade Cruzeiro do Sul from 2019 to 2022. Additionally, she pursued a degree in Gestão Financeira at Anhanguera Educacional from 2015 to 2017. This academic foundation supports her roles in operations and management within the banking sector.
Career Progression
Vanessa Santos Silva's career reflects a steady progression through various roles in customer service and operations. After starting her career at TIVIT, she transitioned to GEP Business Solutions and later to Teleperformance Brasil, where she developed her skills in back-office operations. Her experience at Concentrix further enhanced her leadership capabilities, ultimately leading to her current supervisory role at C6 Bank.