Denise Wright
About Denise Wright
Denise Wright serves as the Senior Director of Customer Success at Cala Health, a position she has held since 2019. She has extensive experience in customer service and commercial operations, having worked in various roles at companies including ApniCure, Abbott Diabetes Care, and LifeScan.
Work at Cala Health
Denise Wright has been serving as the Sr. Director of Customer Success at Cala Health since 2019. In this role, she is responsible for overseeing customer success strategies and ensuring a high level of satisfaction among clients. Her leadership contributes to the company's mission of improving patient outcomes through innovative health solutions. Cala Health is located in Burlingame, CA.
Previous Experience at ApniCure
Prior to her current role, Denise Wright worked at ApniCure as the Director of Customer Service from 2012 to 2014. During her two-year tenure in Redwood City, CA, she focused on enhancing customer service operations and improving client engagement. Her experience at ApniCure laid a foundation for her subsequent roles in customer success.
Career Background in Customer Service
Denise Wright has a diverse background in customer service and operations, having held various positions across multiple organizations. She worked as a Customer Service Quality Manager at Abbott Diabetes Care from 2004 to 2007. Additionally, she served as a Customer Service Manager at LifeScan from 1992 to 2000, where she developed her expertise in managing customer relations.
Experience in Commercial Operations
Denise Wright has significant experience in commercial operations. She was the Principal of Commercial Operations at Senseonics, Incorporated from 2015 to 2017. Furthermore, she worked as a Commercial Operations Consultant at Neodyne Biosciences, Inc from 2014 to 2015. These roles contributed to her understanding of the commercial landscape in the healthcare sector.
Leadership Roles in Customer Care
Denise Wright has held several leadership positions in customer care. She was the Director of Customer Care and Product Support at Insulet Corporation from 2008 to 2009. Her leadership roles have consistently focused on enhancing customer experiences and operational efficiencies within the organizations she has served.