Jonathan Gross
About Jonathan Gross
Jonathan Gross serves as the Director of Sales Support at Cala Health, where he has worked since 2022. He has extensive experience in sales support operations, particularly in the medical device sector, and has held various managerial roles in customer care and reimbursement across multiple companies.
Work at Cala Health
Jonathan Gross has been with Cala Health since 2021, initially serving as Head of Customer Care. In 2022, he transitioned to the role of Director of Sales Support. In these positions, he has focused on enhancing customer care and implementing effective sales support operations. His experience in the medical device sector, particularly in diabetes management, informs his approach to customer interactions and support strategies.
Education and Expertise
Jonathan Gross studied Business Administration and Management at Delaware County Community College from 1999 to 2001 and later pursued a degree in Business Administration and Marketing at West Chester University of Pennsylvania from 2002 to 2006. He specializes in medical device insurance authorizations, particularly within the diabetes management sector. His expertise extends to implementing standard operating procedures for sales support operations.
Background
Before joining Cala Health, Jonathan Gross held various positions in the medical device industry. He worked at Insulet Corporation as Sr. Manager of Reimbursement from 2008 to 2010. He also served at Tandem Diabetes Care in multiple roles, including Associate Director of Customer Operations and Sr. Manager of Inside Sales and Insurance Verification. His earlier experience includes a position at Dexcom as Customer Service and Technical Support Manager and at Amerada Hess as Sales Associate Manager.
Technical Skills
Jonathan Gross possesses advanced skills in using Oracle Applications as a super user. He has significant experience with Avaya and Cisco platform phone system applications. Additionally, he demonstrates expertise in Salesforce.com applications, particularly in the context of sales support, which enhances his ability to manage customer interactions effectively.
Professional Experience
Throughout his career, Jonathan Gross has accumulated extensive experience in customer operations and sales support within the medical device industry. His roles at Tandem Diabetes Care included Reimbursement Manager and Sr. Manager of Inside Sales and Insurance Verification, where he developed a strong understanding of the operational needs in sales and customer service. His work at Dexcom and Insulet Corporation further solidified his expertise in reimbursement processes and customer support.