Calabrio
Calabrio provides a comprehensive suite of workforce optimization solutions, including Calabrio ONE, and offers services in multiple languages to enhance customer experience, remote work, and employee engagement.
Workforce Optimization Solutions
Calabrio offers a suite of workforce optimization solutions designed to improve customer experience, enable remote work, and boost employee engagement. The product lineup includes Calabrio ONE, Bot Analytics, Quality Management, and Workforce Management. These solutions are aimed at optimizing business processes and enhancing the efficiency of customer service operations.
Multilingual Availability
Calabrio’s solutions are available in several languages, making them accessible to a diverse client base. Supported languages include German, Swedish, UK English, French, Spanish, Portuguese, and Dutch. This multilingual approach enhances the user experience and makes the solutions adaptable to various regional markets.
Customer Education and Events
Calabrio hosts live events and webinars designed to educate and connect with their customers. These sessions are geared towards sharing knowledge, demonstrating how to optimize their software products, and fostering a community environment for learning and support. Through these events, customers gain deeper insights into maximizing the benefits of Calabrio’s solutions.
Resource Center
The Calabrio Resource Center is a comprehensive hub for customer support and learning. It includes white papers, reports, case studies, and recorded webinars that offer valuable insights and best practices. This repository is designed to help customers stay informed and effectively utilize Calabrio's products.
Technical Support and Professional Services
Calabrio operates a dedicated technical support center to assist customers with their needs. They also offer professional services aimed at the implementation and optimization of their products. These services ensure customers can effectively deploy and maximize the value of Calabrio’s workforce optimization solutions.
Developer Program
Calabrio provides a developer program to support the customization and integration of their solutions. This program is designed to enable developers to extend the functionality of Calabrio products, ensuring they can be tailored to meet specific business requirements and seamlessly integrate with other systems.