Aamir M.F
About Aamir M.F
Aamir M.F. is an L2 Technical Support Engineer at Calabrio, Inc. in Stockholm County, Sweden, with extensive experience in technical support and integration troubleshooting since 2019.
Work at Calabrio
Aamir M.F. has been employed at Calabrio, Inc. as an L2 Technical Support Engineer since 2019. In this role, he specializes in troubleshooting integration stored procedures and addressing workforce management (WFM) product-related issues. His position involves assisting customers with telephony integration challenges, particularly those involving Cisco, Avaya, and Nortel systems. Aamir's experience at Calabrio highlights his commitment to providing effective technical support and enhancing customer satisfaction.
Previous Employment Experience
Prior to his current role, Aamir M.F. worked at Teleopti as a Technical Service Desk Engineer for four months in 2019. He also held a position at Ericsson as a Datacenter ICT Engineer from 2015 to 2018, where he worked for three years. Additionally, he was employed at Axians as a Technical Support Engineer for nine months in 2015. His diverse experience in these roles has contributed to his technical expertise and problem-solving skills in the field.
Education and Expertise
Aamir M.F. earned his Engineer's Degree in Computer Engineering from COMSATS Institute of Information Technology, where he studied from 2003 to 2007. He furthered his education at Linköping University, obtaining a Master's Degree in Wireless Networks and Electronics from 2010 to 2012. His academic background provides a strong foundation for his technical skills, particularly in telephony integration and troubleshooting.
Technical Skills and Specializations
Aamir M.F. specializes in troubleshooting integration stored procedures and WFM product-related issues. He has extensive expertise in assisting customers with telephony integration issues involving major systems such as Cisco, Avaya, and Nortel. His role requires strong collaboration skills, particularly in coordinating with development teams to resolve product defects, demonstrating his ability to work effectively in a technical environment.
Master Thesis at Ericsson
Aamir M.F. completed a Master Thesis at Ericsson from 2012 to 2013, where he worked for five months in Stockholm, Kista. This experience allowed him to apply his academic knowledge in a practical setting, contributing to his professional development in the telecommunications field.