Andy Summers, MBA
About Andy Summers, MBA
Andy Summers is a Solution Engineer at Calabrio, Inc. with over two decades of experience in customer service solutions, holding an MBA from Augsburg University and a BA in History from the University of Minnesota.
Work at Calabrio
Andy Summers has been employed at Calabrio, Inc. as a Solution Engineer since 2019. In this role, he provides strategic guidance to customers, helping them maximize their investment in Calabrio's solutions. His work focuses on aligning efforts with the strategic plans of customer care and customer experience programs. Based in Minneapolis, MN, he has contributed to the company's mission of enhancing customer service through innovative technology.
Education and Expertise
Andy Summers holds an MBA from Augsburg University, where he studied from 2006 to 2008. He also earned a Bachelor of Arts in History from the University of Minnesota, completing his studies from 1984 to 1989. His educational background equips him with a strong foundation in both business management and historical analysis, contributing to his expertise in solving business and technical problems in customer service.
Background
Prior to joining Calabrio, Andy Summers accumulated extensive experience in the technology and customer service sectors. He worked at Insight as a Consulting Sales Engineer from 2010 to 2016. Before that, he served as a Senior Solution Architect - Customer Success at Enghouse Interactive from 2016 to 2019. His career began at Spanlink Communications, where he held roles as Product Manager and Senior Systems Engineer from 2000 to 2009.
Professional Experience
With over two decades of experience, Andy Summers has developed a deep understanding of customer service dynamics. His roles have included providing technical solutions and strategic consulting to enhance customer success. His tenure at Spanlink Communications, Insight, and Enghouse Interactive has equipped him with a diverse skill set, enabling him to effectively address the challenges faced by customer service professionals.