Balbin Jörlid
About Balbin Jörlid
Balbin Jörlid is a Sales Engineer International at Calabrio, Inc., where he has worked since 2020. He has extensive experience in workforce management, having held various roles at Transcom, Loxysoft, and Serenova, primarily in Sweden.
Work at Calabrio
Balbin Jörlid has been employed at Calabrio, Inc. as a Sales Engineer International since 2020. In this role, he supports Territory Account Managers in the Nordics and Central Europe. His responsibilities include providing expertise in workforce management solutions tailored for call centers. Jörlid focuses on enhancing customer experience while ensuring employee engagement and satisfaction.
Previous Experience at Transcom
Balbin Jörlid has extensive experience at Transcom, where he held multiple positions over several years. He worked as a Telemarketing & Customer Service representative from 2004 to 2007 in Borås. He then served as a Real Time Manager from 2007 to 2011 in Borås, followed by a role as Senior Real Time Manager for the Northern Region from 2012 to 2015 in Karlskoga. Jörlid also worked as a Workforce Manager for the North Region from 2016 to 2018 and was a member of the Global WFM Governance team during the same period.
Experience at Loxysoft
From 2018 to 2019, Balbin Jörlid worked at Loxysoft as a Workforce Management Consultant for the EMEA region. This role was based in Göteborg, Sweden, and involved providing consultancy services focused on workforce management strategies and solutions.
Role at Serenova
In 2020, Balbin Jörlid joined Serenova as a WFM Implementation Specialist for the EMEA region. He worked in Göteborg for 11 months, where he focused on implementing workforce management solutions to improve operational efficiency in call centers.
Education and Expertise
Balbin Jörlid has developed expertise in workforce management through his various roles in the industry. His experience spans over a decade, focusing on enhancing call center operations and customer service delivery. He has a strong background in real-time management and workforce optimization, which supports his current role at Calabrio.