Brian Munoz
About Brian Munoz
Brian Munoz serves as the Manager of Professional Services at Calabrio, Inc., where he has worked since 2022. He has extensive experience in project management and workforce management consulting, having held various roles at Calabrio and previously at Teleopti and National General Insurance.
Current Role at Calabrio, Inc.
Brian Munoz serves as the Manager of Professional Services at Calabrio, Inc., a position he has held since 2022. He operates in a remote capacity from Winter Park, FL. In this role, he is responsible for overseeing professional services, ensuring that client needs are met effectively and efficiently.
Previous Experience at Calabrio, Inc.
Before his current role, Munoz held several positions at Calabrio, Inc. He worked as a Project Manager and Senior Workforce Management (WFM) Consultant from 2020 to 2021. Following that, he served as Supervisor of Professional Services from 2021 to 2022. His tenure at Calabrio has involved delivering software solutions to organizations with employee sizes ranging from 250 to 10,000.
Experience at Teleopti - A Calabrio Company
Prior to joining Calabrio, Munoz worked at Teleopti - A Calabrio Company as a Project Manager and WFM Consultant from 2017 to 2020. His experience in this role contributed to his expertise in workforce management and project delivery in a remote setting.
Education and Qualifications
Brian Munoz studied at Seminole State College of Florida, where he achieved a Bachelor of Science (B.S.) in Business and Information Management from 2015 to 2018. He also completed an Associate of Arts (A.A.) degree in General Studies from 2015 to 2016 and a Technical Certificate in Financial Operations Specialist from 2015 to 2017. Additionally, he has studied at Community College of Beaver County and Diablo Valley College, focusing on General Studies.
Background in Workforce Management
Munoz has a substantial background in workforce management, having worked at National General Insurance in various roles. His positions included Workforce Management Reporting Analyst, Workforce Management Manager, and Customer Service Team Lead from 2008 to 2017. This experience has equipped him with skills in leading multiple workstreams and optimizing efficiency.