Chris Collazo
About Chris Collazo
Chris Collazo is a Solutions Engineer at Calabrio, Inc., where he has worked since 2022. He has extensive experience in account management and product development, having previously held roles at Encore Capital Group and The Coca-Cola Company.
Work at Calabrio
Chris Collazo has been employed at Calabrio, Inc. as a Solutions Engineer since 2022. In this role, he provides valuable feedback to the product development team regarding market demands and product limitations. He is responsible for authoring and maintaining demo scripts that are utilized during product presentations. Additionally, Chris develops Statements of Work (SOW) and designs visual diagrams for customer contact center architecture. His contributions support the company's efforts in enhancing product offerings and improving customer engagement.
Previous Experience at Encore Capital Group
Before joining Calabrio, Chris Collazo worked at Encore Capital Group as a Lead Account Manager in the Contact Center from 2010 to 2014. During his four years in this position, he operated in the Tampa/St. Petersburg, Florida area. His responsibilities included managing account operations and ensuring effective communication within the contact center environment.
Experience at The Coca-Cola Company
Chris Collazo's tenure at The Coca-Cola Company spanned several roles from 2014 to 2019. He began as a Credit Rep II in Credit and Collections, followed by a position as a Financial Analyst I focused on Defect Resolution and Client Relations from 2016 to 2019. His experience at Coca-Cola included responsibilities that involved financial analysis and client relationship management, contributing to the overall efficiency of operations.
Role at Coca-Cola Bottlers' Sales and Services
From 2019 to 2021, Chris served as a Business Process Lead in the Contact Center at Coca-Cola Bottlers' Sales and Services. In this role, he focused on optimizing business processes within the contact center, leveraging his previous experience to enhance operational effectiveness in the Tampa/St. Petersburg, Florida area.
Education and Expertise
Chris Collazo studied at Florida International University, where he earned a Bachelor of Arts in Communication Arts with a focus on Organizational Communication. His educational background provides a foundation for his expertise in communication and process management, which he applies in his professional roles across various industries.