Chris Howard
About Chris Howard
Chris Howard is a Software Development Manager at Calabrio, Inc., where he leads the development of a Business Intelligence and Reporting platform for Contact Centres. He has extensive experience in software development and project management, having worked in various roles across multiple organizations since 1998.
Work at Calabrio
Chris Howard has been employed at Calabrio, Inc. as a Software Development Manager since 2020. In this role, he leads the development of a Business Intelligence and Reporting platform for Contact Centres, which serves hundreds of thousands of users daily. His responsibilities include managing engineering teams that utilize technologies such as React, Java, and Haskell within a DevOps environment. Howard previously held the position of Senior Project Manager at Calabrio from 2017 to 2020, contributing to the company's software development initiatives.
Education and Expertise
Chris Howard studied Computer Science at Simon Fraser University, where he achieved a Certificate in Object Technology from 1998 to 1999. He also holds a Bachelor of Science (B.Sc.) in Economics from the University of Victoria, which he completed from 1995 to 1997. His educational background supports his expertise in software development and project management, particularly in cloud-based solutions and Agile methodologies.
Background
Chris Howard has a diverse professional background in software development and project management. He began his career as a Business Analyst at Nortel Networks in 1998. Over the years, he has held various roles at The University of British Columbia, including Developer, Senior Developer, and Program Manager, spanning from 2000 to 2013. He also worked as a Project Manager at Dun & Bradstreet in the Cloud Innovation Center for nearly a year in 2014-2015.
Achievements
In his current role at Calabrio, Chris Howard focuses on delivering customer value through clear outcomes and expectations. He coaches teams in Agile and DevSecOps practices, which enhances software engineering processes. His leadership in developing a widely used Business Intelligence and Reporting platform demonstrates his commitment to impactful software solutions in the contact center industry.