Chris Jarvis
About Chris Jarvis
Chris Jarvis is a Support Escalation Manager at Calabrio, Inc., with a background in technical support and education. He has a Master of Public Administration and extensive experience in problem-solving and team development.
Current Role at Calabrio
Chris Jarvis serves as the Support Escalation Manager at Calabrio, Inc., a position he has held since 2020. In this role, he proactively collaborates across teams to ensure timely solutions for enterprise customers. His responsibilities include overseeing onboarding, documentation, and ongoing training, which contribute to the development of his team. Chris demonstrates a commitment to problem-solving and enhancing the performance of his colleagues.
Previous Experience at Calabrio
Prior to his current role, Chris worked at Calabrio, Inc. as a Technical Support Engineer from 2014 to 2020. During this six-year tenure, he provided technical support and guidance, helping to resolve customer issues and improve service delivery. His experience at Calabrio has equipped him with a deep understanding of the company's products and customer needs.
Professional Background in Support and Education
Chris has a diverse professional background that includes roles in both technical support and education. He worked as a Senior Product Support Analyst at The Library Corporation from 2012 to 2014 and as a Web Tester at UserTesting from 2013 to 2015. Additionally, he served as a Bilingual 2nd Grade Teacher at Denver Public Schools for 11 months in 2011-2012. This combination of experiences has provided him with strong communication skills and the ability to document complex technical concepts in a user-friendly manner.
Educational Qualifications
Chris holds a Master of Public Administration (MPA) from the University of Minnesota-Twin Cities, where he studied Public and Nonprofit Leadership and Management from 2007 to 2009. He also earned a Bachelor of Arts (BA) in Spanish from the University of Wisconsin-Madison, studying there from 2001 to 2006. His educational background supports his roles in both technical and educational settings.
Skills and Contributions
Chris Jarvis demonstrates a strong ability to communicate and document complex technical concepts effectively. He provides technical and communication guidance to his teammates, enhancing overall team performance. His proactive approach and passion for problem-solving contribute significantly to the success of the teams he collaborates with.